In my point of view, there is a technical problem with your software, you should hire a professional who can repair it or simply contact the customer's care center to get a solution. Furthermore, you could look at samedaypapers.com and I just want to thank you for sharing this informative info.

Hi Adrian,

I found my issue was that I had to use a stick that was 4Gb or under.

Thanks for your assistance.

Neil

Hi, Neil,

There are a couple of things you can try.

First, and most important, you MUST perform a cold start! That is, disconnect the keyboard, plug in the USB stick, make sure the power supply is completely powered down, then from a complete power-off state, turn the power supply on. Even when you power off the controller, the power supply is still on, and the controller is only in a suspended state, it is not completely powered down, so to perform a firmware update you must start from a completely powered down state.

Make sure the firmware file is loaded in the root directory of the USB stick. I usually erase the stick completely so that the only file on it is the new firmware file.

Finally, if after doing all this, try another USB stick, I have had difficulties with some sticks in other applications, so it's worth trying a different device. Try to use a small capacity stick, I know they are getting scarce, but I have not had any problems using 2Gb/4Gb/8Gb capacity sticks.

Regards,

Adrian